Advanced Topics
These topics build on the foundations from the earlier pages. Skim them once you’re comfortable deploying.
Ragtime users vs. public users
Section titled “Ragtime users vs. public users”There are two audiences, and they see different knowledge:
- Ragtime users — signed-in members of your organisation. In preview and in access-controlled contexts they can reach all active libraries linked to the project.
- Public users — everyone reaching a published link without an org login. They can only reach libraries that are linked and marked public.
This is why an assistant can feel “fuller” to your team in preview than to the public: a library you linked but left non-public is invisible to public users.
Manage library links and their public flag under Dashboard → Knowledge Base → Library Access. Library links are frozen into the snapshot at publish time, so changes take effect on the next publish.
Physical channels, kiosks, GPS & the map
Section titled “Physical channels, kiosks, GPS & the map”Channels of type kiosk with latitude/longitude and a location label appear on the Dashboard → Deployment → Map view — a geographic picture of where your physical deployments are. The same locations place channels on the Findings map in Insights.
This is how you manage a fleet of on-site assistants (lobbies, stores, event booths) alongside your web embeds, all from one project.
Pair kiosks with:
- IP allow-lists for on-network-only access.
- Closed captioning and avatar settings tuned for public displays.
- Location-aware RAG if the assistant’s answers should vary by physical location (see Location-aware RAG).
Data out: webhooks, transcripts & analytics
Section titled “Data out: webhooks, transcripts & analytics”Webhooks
Section titled “Webhooks”Webhooks deliver events to your endpoints:
message, session_started, session_ended, action_executed,
knowledge_used, source_ingested. Every payload carries an isLive flag
so you can tell preview/test traffic from real published traffic.
Transcript events
Section titled “Transcript events”Transcript events forward conversation text to the embedding page in real time (opt-in under Additional Permissions). Ragtime does not store transcripts — you own the privacy notice.
Analytics
Section titled “Analytics”Analytics breaks usage down per channel and separates public vs. logged-in usage. This is the payoff for deploying each surface as its own channel: you can see exactly how each touchpoint performs.